Payment Policy
Payment policy
Booking, payment, cancellation, and refund terms and conditions.
We want your cruise planning to be as smooth, clear, and confident as possible. Habo Cruise acts as a booking agent for leading cruise lines such as Royal Caribbean, Celebrity Cruises, Disney Cruise Line, Norwegian Cruise Line, and others.
Because cruise services are primarily subject to the terms and conditions of each cruise line, booking, payment, change, cancellation, and refund policies must comply with the specific requirements of the cruise line. Habo Cruise will coordinate, process bookings, and facilitate customers to the best of its ability under these terms and conditions.
1. Payment methods
Habo Cruise accepts domestic payment methods to facilitate customers, including:
- Transfer money via bank
- QR Code / PromptPay
- Credit card or other payment methods as specified by the company.
Payments will be made in Thai Baht or the currency specified on the invoice or booking confirmation. Payment system fees, credit card fees, bank fees, or any other fees incurred through the payment channel will be charged at the rates levied by the payment service provider or bank on the date of the transaction. These fees are actual costs incurred in the transaction and are non-refundable unless otherwise stated in writing by the company.
2. Booking confirmation and payment schedule.
Prices, room rates, promotions, and benefits will be considered fully confirmed once the company receives full payment according to the terms and conditions and has received booking confirmation from the cruise line.
Price inquiries, quotations, or initial room availability notifications are based on information available at the time of verification only and do not constitute a reservation of the room, price, or promotion.
For the final payment, customers must make a minimum advance payment. 7 days before the shipping line's actual payment due date. This will give the company sufficient time to verify the amounts, process exchange rate adjustments, and make payments to the shipping line on time.
If payment is late or incomplete within the time frame specified by the company, the price of the room, promotion, or the original booking may be changed or canceled according to the cruise line's system. In such cases, any costs, impacts, or penalties incurred will be in accordance with the terms and conditions of the relevant cruise line.
3. Pricing and Terms of Shipping Lines
Shipping line prices vary, and each type has different terms and conditions, such as:
Standard Fare
These terms and conditions, as well as the timeframe specified by the shipping line, may be changed or canceled, and may be subject to penalties or fees according to the shipping line's policy.
Non-Refundable Deposit / NRD
These are prices or promotions set by the shipping line, and the deposit is non-refundable, regardless of how long in advance the customer cancels. This is subject to the terms and conditions of each shipping line.
To prevent misunderstandings, customers should review and accept the terms of each pricing type before confirming their booking.
4. Changes in prices, room rates, and promotions.
Room rates, promotions, taxes, fees, and other charges are subject to change according to the cruise line's system and terms and conditions until final booking confirmation is received from the cruise line.
If, after confirming their booking, customers find that the price on the shipping line's website has been reduced, they can contact the company for investigation. The company will help coordinate the request for a price adjustment or re-fare as appropriate.
However, re-fare approval is subject to the sole discretion and terms and conditions of the shipping line and may incur additional fees or processing charges if booking changes are made, which will be approved and notified on a case-by-case basis.
5. Cancellation and modification of bookings.
Cancellations, changes to passenger names, changes to travel dates, changes to cruise line, changes to itinerary, or any other changes to details after booking confirmation will be subject to the cruise line's terms and conditions and penalties as of the date the change was notified.
Changing the name of the lead passenger may be considered by the cruise line as canceling the original booking and requiring a new booking, which could result in penalties or render the original rates and promotions invalid.
The company will coordinate with shipping lines to the best of its ability according to customer requests. However, approval, waiver of penalties, or maintenance of the original price will depend on the terms and conditions and discretion of the shipping line.
6. Refunds
If the booking meets the refund criteria, the company will process the refund based on the net amount actually received back from the shipping line or related service provider after deducting any non-refundable penalties, fees, and expenses.
The company will process refunds to customers after receiving payment from the shipping line or related service provider. The estimated processing time may take 45–60 business days or longer, depending on the procedures of the shipping line, bank, payment provider, and international transactions.
The refund amount may differ from the amount previously paid by the customer due to shipping line penalties, payment system fees, bank fees, exchange rates, currency conversion fees, or other related expenses.
For accuracy and transparency, the company will calculate refunds based on the actual amount and currency received back from the shipping line or bank on the date the refund is processed.
7. Non-refundable fees.
The following fees are actual costs incurred in booking, payment, coordination, and document processing, and are therefore generally non-refundable unless the company notifies you otherwise in writing.
- Payment system fees
- Credit card or bank fees
- Currency conversion fee
- Expenses arising from exchange rate differences.
- Habo Cruise's operating and coordination costs.
- Any fees or charges levied by the shipping line, bank, or related service provider.
These fees may still be non-refundable, even if the cruise line cancels the trip or offers a refund in the form of Future Cruise Credits, depending on the refund method, the cruise line's terms and conditions, and the actual expenses incurred.
8. Travel documents and traveler information.
Customers are responsible for verifying the accuracy of their first name, last name, date of birth, passport number, and all traveler information to ensure it matches their passport. If the information is incorrect and corrections are needed after booking confirmation, a correction fee may be charged by the cruise line, or the booking may be cancelled and rebooked according to the cruise line's terms and conditions.
The customer is responsible for checking and preparing their passport, visa, immigration documents, health documents, or any other necessary documents for the country of origin, destination, and all ports the ship docks at.
If a customer is denied boarding or denied travel due to incomplete, incorrect, or non-compliance with the requirements of a country or shipping line, it will be subject to the shipping line's terms and conditions, and a refund may not be possible.
9. Agent Status and Limitation of Liability.
Habo Cruise acts as a booking and coordination agent for travel, while the cruise line is the primary service provider and directly responsible for onboard services, routes, schedules, facilities, itinerary changes, delays, cancellations, or any other events arising from the cruise line's operations.
The company will do its best to coordinate and assist clients in its role as a booking agent. However, any costs, damages, delays, changes, or impacts arising from the operations, decisions, or conditions of the cruise line, airline, hotel, external service provider, government agency, or events beyond the company's control will be governed by the terms and conditions of the relevant service provider.
10. Force majeure.
Shipping companies and lines may be unable to provide normal services in the event of force majeure or events beyond their control, such as natural disasters, severe weather, epidemics, war, civil unrest, strikes, government orders, port closures, safety issues, or other events that the shipping line deems to affect safety or voyages.
In such cases, changes, postponements of travel, credits, or refunds will be subject to the terms and conditions of each cruise line.
11. Travel insurance
The company strongly recommends that customers purchase international travel insurance that covers cruises, emergency illnesses, trip cancellations, delays, lost luggage, and other emergencies.
Having the right travel insurance can help reduce the risk of expenses in case of unexpected events before or during your trip.
12. Protection of Personal Data
Habo Cruise will collect, use, and process customers' personal data, such as name, contact information, passport information, and other information necessary for booking, for the purpose of processing cruise bookings, payments, and coordinating with relevant service providers.
The company may be required to disclose such information to cruise lines, payment providers, banks, insurance companies, or other service providers related to the trip in order to complete customer bookings and voyages.
Customers have the right under data protection laws to request access to, correction of, or deletion of their personal data, subject to the limitations of the law and the regulations of the shipping line or related service provider.
Message confirming acceptance of the terms and conditions.
I have read, understand, and accept Habo Cruise's terms and conditions regarding booking, payment, changes, cancellations, refunds, non-refundable fees, disclaimers, and privacy policy.
I understand that the terms and conditions of each cruise line are the primary requirement for their service, and Habo Cruise acts as an agent to book and coordinate according to the terms and conditions set by the cruise line.