Privacy Statement
Regarding this privacy statement and Habocruise.com. When does this privacy statement take effect? Data controller Regarding your personal data and its use.
- What personal information does Habocruise.com collect from me and others?
- How does Habocruise.com use my personal information?
- Withdrawal of consent or objection to direct marketing.
- How does Habocruise.com share my information?
- Amendments to the privacy statement.
- Cookie Statement
Welcome to Habocruise.com! This Privacy Statement, together with our Cookie Policy and Terms and Conditions, outlines the methods Habocruise.com uses to collect and manage your personally identifiable information and applies to all Habocruise.com websites (including affiliated sites), mobile applications, and other services operated by us (hereinafter collectively referred to as “the Services”).
We understand that providing information online requires a great deal of trust from you. We prioritize this trust above all else, ensuring the security and confidentiality of the personal information you provide to us when you visit our website or use our services. Please read this Privacy Statement carefully to learn about our privacy practices before providing us with any personal information.
Regarding this privacy statement and Habocruise.com.
When does this privacy statement take effect? This Privacy Statement applies to information about you as an personally identifiable person that Habocruise.com or the mobile application collects from you or about you. This Statement does not apply to any anonymized information that cannot identify you in any way.
This website may contain links to third-party websites. Habocruise.com is not responsible for the privacy practices or content of those third-party websites. We recommend that you carefully read the privacy statements of those sites.
Data Controller
The data controller for all data provided to or collected by Habocruise.com and the mobile application is: Cruise Elements Co., Ltd. This is a limited company located at 91/4 Soi Anuman Rajathon, Suriyawong Subdistrict, Bang Rak District, Bangkok 10500, Thailand.
Regarding your personal data and its use.
1. The information you provided to us directly. Habocruise.com collects and uses the information you provide directly to us to provide the services you request. For example, you may provide your name, gender, date of birth, mobile phone number, email address, and other information when registering for a Habocruise.com account. When booking cruise tickets, flights, or train tickets, or using car rental services, you may provide passenger names, gender, identification number, and contact name, telephone number, email address, and delivery address, as well as other information. When booking hotels and tickets for attractions, you may provide traveler names, contact names, telephone numbers, and email addresses, etc. When paying for travel products, you may provide bank card numbers, telephone numbers previously registered with the bank, or credit card numbers, cardholder names, expiration dates, etc.
In order for us to personalize our services for you, we may gather information about your travel plans and preferences, including dietary requirements, travel dates, check-in and check-out times, seat selection, ticket type, insurance choice, and other services (such as car rental, attraction tickets, and guides) provided by Habocruise.com.
If you need to contact our customer service team or contact us through other channels (such as social media), we will also collect information from you there, such as your name and contact information. This includes recordings of phone conversations when you call us and when you answer our calls.
You may participate in our referral program or sweepstakes, which means providing us with your name and contact information. You can also provide feedback or request assistance using Habocruise.com's travel services.
If you are traveling with other guests or making a booking on behalf of someone else, you will need to provide similar information to Habocruise.com. However, we remind you that it is your responsibility to ensure that the individual or group to whom you provide personal information is aware of your actions and has agreed to share your personal information with Habocruise.com for these purposes.
2. Data that we collect automatically. Habocruise.com automatically collects some information about you, including:
- Log Information: Information that the system may automatically collect via cookies, web beacons, or other channels when you use our services includes: device or software information such as your IP address, software version, and device identification number (IDFA/IMEI) of the mobile device you are using, and the settings of your web browser or mobile device.
- Search or browsing information: For example, the web pages being used, the keywords searched, and the web pages visited through the app, as well as other information viewed while using our service.
- The information in the content you shared: For example, images that are shared or uploaded, comments, dates and times, etc.
- Preference information: For example, language, region, and currency.
- Location information: When you turn on the location feature on your device, we will collect data including geographic location information via GPS or Wi-Fi, address based on account information, and information that you or others upload showing your current or previous location. You can turn off the location feature to prevent us from collecting this data.
3. Information we obtained from other sources. We will also receive your information from our affiliated companies and business partners. For example, when you make a booking through a website or app of an affiliated company, that information will be passed on to us to process the booking. In addition, we allow you to log in to Habocruise.com using your social media accounts, and your personal information will be shared with us based on your consent provided by those platforms.
4. Sensitive Personal Data In processing your travel requests, such as considering disabilities or dietary preferences, some of the information you provide may be considered “special” personal information (e.g., health or religious information).
How does Habocruise.com use my personal information?
In general, Habocruise.com will collect and use your personal information for the following purposes:
- Our services to you: To process and manage online bookings, as well as provide related products and services through affiliated companies and partners.
- Fulfilling obligations: Handling insurance claims, processing commission payments for partners, or recovering payments, etc.
- Account management: To manage user accounts and provide features such as booking management, personalization settings, and booking history review.
- Responding to questions and requests: We provide customer service in multiple languages to assist you.
- Marketing activities: Sending you information and promotions about products or services that you may be interested in (for Habocruise.com account holders).
- To contact you: Answer questions, send messages related to the booking (e.g., confirm the booking or remind you of incomplete bookings), and submit a satisfaction survey.
- Market research: Join our market research to better understand customer interests.
- Improving safety and reliability: Investigate and prevent fraud and illegal activities, including risk analysis.
- Data analysis: To understand location, preferences, and demographic information in order to develop products and marketing plans.
- Daily operations: This includes managing bookings, verifying customer identity, providing technical support, and handling internal administrative tasks.
- Monitoring: Account audits are conducted to prevent crime and fraud in accordance with the law, including recording conversations with customer service representatives for quality control and training.
- Reviews and feedback: Share your reviews on various platforms to inform other travelers (anonymous, unless you specify this in your public profile).
- Payment verification: Verify credit/debit cards through a third party to prevent fraud.
- Handling complaints and litigation: The information is used to investigate complaints and in legal or regulatory compliance processes.
Withdrawal of consent or objection to direct marketing.
If we rely on your consent, you can withdraw it at any time. However, if you withdraw your consent, we may not be able to fulfill our agreement with you (e.g., we may not be able to complete your booking). If you wish to withdraw your consent, please contact us. [email protected]
How does Habocruise.com share my information?
We may share booking information, account information, device information, and location information with affiliated companies and third parties as follows:
- Providers: For example, hotels, airlines, cruise companies, and car rental companies provide services according to your booking (these service providers are not under the control of Habocruise.com and have their own privacy policies).
- Third-party vendors: We provide services on our behalf, such as credit card processing, business analytics, marketing, and fraud prevention.
- Financial institutions and payment processing agencies: To process bookings, refunds, or fraud checks.
- Business partners: Those who offer products or services to us.
- Subsidiary companies: To provide efficient services and information about other travel products.
Amendments to the privacy statement.
Habocruise.com will update this statement as appropriate, indicating the latest update date and making it effective immediately upon publication. If significant changes are made, we will notify you explicitly (e.g., via email).
Cookie Policy (COOKIE STATEMENT)
We use cookies to provide and improve our website.
What are cookies? Cookies are small text files stored on your computer when you use a website. You can learn more at www.aboutcookies.org.
What types of cookies do we use?
- Essential cookies: It is essential for the website to function, such as logging into secure areas and using the shopping cart.
- Functionality cookies: We use this feature to remember you when you return to the website, in order to personalize content according to your preferences (such as language or currency).
- Analytical and performance cookies: It helps us count the number of visitors and view their usage behavior to improve the website.
- Targeting cookies: We record the web pages you visit and the links you click to present you with products that match your interests.
We use both session cookies, which are deleted when you close your browser, and persistent cookies, which remain on your computer for your next visit.